Refunds & Exchanges

It’s just the two of us here so please bare with us. We will always endeavor to solve any concerns towards our Essentials and do what is right.

Due to Food Safety regulations we are unable to offer refunds for any used products.

Shipping charges on returned goods are the customer’s responsibility. Exchanges due to product defects or as a result of an error on behalf of Senda Essentials will be assessed individually. Shipping costs involved on approved claims will be organised and covered by Senda Essentials.Please visit our contact us page to make a claim for exchange or email directly [email protected] Claims must be made within 14 days of order confirmation.Please don’t hesitate to get in touch should you have any questions or concerns, we’re all in this together.